Reporting a Problem:
If you're seeking help, wanting to email or contact our support team due to experiencing an issue on Rarible, please create a ticket through the link below:
https://rariblecom.zendesk.com/hc/en-us/requests/new
Note: This is used for the following reasons: general support questions that you couldn't find the answer to on our HelpDesk, permanent removal of an NFT, user, or collection, your account has been hacked or your NFT has been stolen.
Steps to Report an Issue:
1. On https://rariblecom.zendesk.com/hc/en-us/requests/new, choose the appropriate reason why you're submitting a ticket.
2. Fill in all of the fields on the form with as much detail as possible. Once you've completed the form, click on "Submit."
3. Our support team will handle your case as soon as possible and will be in contact with you.
Reporting a Bug:
Rarible values the work done by security researchers in improving the security of our products and service offerings. We are committed to working with this community to verify, reproduce and respond to legitimate reported vulnerabilities. We encourage the community to participate in our responsible reporting process.
To learn more about bug bounties at Rarible, please visit the Bugcrowd link below:
https://bugcrowd.com/rarible-ogmbb
To report a bug, click on "Submit report" on https://bugcrowd.com/rarible-ogmbb
Note:
- If you're wanting more information about reporting an NFT, user, or collection (copyright infringement, scams, spams or phishing, impersonation, hate-speech of any kind or general violations of our Terms of Service) follow this article: How do I report an NFT, user, or collection?
- If you're wanting more information about how to submit a DMCA notice (you have an intellectual property rights complaint about any material that belongs to you) follow this article: DMCA Notices on Rarible
- If you're wanting more information about any of these issues: your profile isn't loading, your NFT, collection or account disappeared, your NFT is not displaying properly, Rarible isn't loading or Rarible's website isn't working properly follow the appropriate article: What should I do if my profile isn't loading? I think my NFT, collection or account disappeared from Rarible. Why? My NFT is not displaying properly. What should I do? Rarible.com is not loading. What do I do? The Rarible website isn't working properly. Now what?