How do I report an NFT, user, or collection?

  • Updated

We want to make sure that users are as safe as possible from scams and malicious content. Please review the following information if in the case that you are presented with a situation in which you would like to ensure that Rarible reviews a specific token, user, or collection.

Any reports that are looking for general support requests for a specific token are not reviewed by the same team that handles reports of a violation of our terms of use. If you have a general support request that is not about a report, the only way to receive assistance is to create a ticket on our helpdesk at the following here.


What are examples that qualify for a report?
- copyright infringement
- phishing scams in the description of an NFT 
- impersonation
- stolen art
- hate-speech of any kind
- general violations of our Terms of Service

All reports are reviewed by a specific team and are addressed with consideration of the details that are provided and any previous context. If in the case that you have reported an NFT/user/collection beforehand and have not seen action, please feel free to reach back out so that we can verify that the appropriate course of action was taken.

Follow These Steps to Report an NFT, User or Collection:

Step 1: If you are aiming to report an NFT on the explore page, click on the three dots on the bottom right-hand side of the item and then select "Report." You can also report an item by going onto the item itself, then click on the three dots under the “creator” and/or “current owner” and finally, click on “Report.” If you are reporting a user, click on the three dots below the user’s bio and then select “Report page.” Otherwise, if you are wanting to report a collection, click on the three dots below the collection’s bio and then select “Report page."

Screenshot_2023-03-27_at_14.03.11.png

An example of reporting an NFT through the explore page.

 

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An example of reporting an NFT on the item itself.

 

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An example of reporting a user.

 

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An example of reporting a collection.


Step 2: Describe in as much detail as possible the reason as to why you are reporting that specific NFT, user or collection. We aim to create a safe environment for our users so it is imperative for you to please provide enough detail for us to understand the need to ban any NFT, user or collection.

 

Please be advised that using the report function on Rarible.com is for scams, spams or fake items/collections/users. Please may you report an entire collection if the item belongs to a stolen, scam or spam collection. Reporting items/collections/users on Rarible.com itself is not for DMCA/infringement; deleting items (unless it is a faulty upload) – in this case use the burn function; deleting your account; items that have been stolen from you; hacked accounts; and unwanted airdropped items – in this case use the hide or burn function. If you aim to report any of these issues, please contact: 

support@rarible.com or dmca@rarible.com




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